Refund Policy
At www.thebharatkart.com (Asset Line), we strive to provide high-quality digital products that meet your expectations. However, we understand that there may be rare instances where a refund is necessary. This detailed refund policy outlines the specific circumstances under which refunds may be granted and the process for obtaining a refund.
1. Eligibility for Refund:
A. Missing Template:
If you purchase a product and discover that a template explicitly promised in the product description is missing, you are eligible for a refund, provided the following conditions are met:
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You must inform us of the missing template within 5 calendar days from the date of purchase.
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Upon receiving your complaint, our team will verify the issue. If we fail to provide you with the missing template within a reasonable timeframe, we will process your refund.
B. Wrong Purchase:
If you accidentally purchase the wrong product, you may be eligible for a refund under the following conditions:
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You must notify us within 10 minutes of the purchase by sending an email to info@thebharatkart.com.
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Your email must include complete proof of payment and the exact time of purchase.
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Please note that requests made after the 10-minute window will not be eligible for a refund.
2. Refund Request Process:
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Submission:All refund requests must be submitted via email to info@thebharatkart.com, including all necessary details such as proof of purchase, product details, and the reason for the refund request.
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Approval: Refund requests are subject to review and approval by our management team. We will evaluate each request based on the information provided and the circumstances outlined in this policy.
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Processing Time: If your refund request is approved, we will initiate the refund process within 7-10 working days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
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Management Discretion: All refund decisions are made at the discretion of our management. We reserve the right to refuse a refund if the conditions outlined in this policy are not met.
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No Refund for Downloaded Products: Once a digital product has been successfully downloaded, we generally do not offer refunds unless a missing template issue is confirmed as described above.
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Non-Refundable Products: Some products may be explicitly marked as non-refundable in their description. Please carefully review the product details before making a purchase.
3. Important Considerations:
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For any questions or concerns regarding this refund policy, or to submit a refund request, please contact us at info@thebharatkart.com. Our team is here to assist you and will respond to your inquiry as promptly as possible.
4. Contact Information:
By purchasing products from www.thebharatkart.com (Asset Line), you agree to this refund policy. Please ensure that you understand the terms and conditions before making a purchase